24/7 Network Monitoring
Over 2,000 metrics monitored and reported to our Network Operations Center
Unlimited remote and on-site support
One bill. One flat rate.
Managed IT services
Hire a team, not an individual.
If you hire a single IT person, your business is limited an individual skill set and availability. So when issues arise, there is no backup personnel to take their place.
With TechOne, you get an entire IT team with decades of experience. We're ready to help when you need it most.
Hiring your own IT staff can be much more expensive. A competitive salary for a competent IT employee costs thousands of dollars per month plus benefits, sick time, and paid time off. With each staff member effectively supporting around 80 PCs, your costs can grow rapidly.
TechOne can lower your payroll expenses by 15% or more! Plus the program scales with your business. You only pay for the PCs and servers you need to support.
Get help with the small things.
If you pay for technical support on an hourly basis, employees are less likely to get help with the “small things.” This can negatively impact the effectiveness of your work force.
TechOne includes unlimited employee help. We’re here to answer even the smallest questions - such as “How do I setup an email signature?”, “Can I secure a document on our network?”, or “Why do I get this error message every time I turn on my computer?”
Monitor backups of your critical data.
Whether your server is in the cloud or on premise, you will never know if your backups fail unless you monitor them. You may also never know if a server hard drive fails until it’s too late.
Our TechOne software monitors over 2,000 different network metrics to ensure we are alerted to almost any type of failure.
Manage your network assets.
Do you keep an accurate inventory of all your IT assets? You should!
TechOne includes an up-to-date listing of all your PCs and servers. We keep record of each PC and server with all the
details - processor speed, memory, hard drive space, installed software - and much more. We even keep track of equipment age so you know when it’s time to upgrade.
Maintain your IT infrastructure.
Recent studies have found that nearly 1/3 of IT administrators do not test their backups. Most simply don’t have the time, or they believe that their backup procedures do not need to be tested. Most businesses also do not remove user accounts for employees. This could lead to data loss and security breaches.
TechOne includes monthly maintenance routines that includes testing your backups, double-checking server health, as well as periodic reviews of user accounts.
Standardize your network.
Is your network a nest of hardware and software held together by a hope that it will never break?
Our TechOne team takes responsibility for all aspects of your network to keep it running at peak efficiency. We help you standardize equipment, software, policies and operations to provide faster service to your business.
Remote control your PCs and servers.
Employees and on-site administrators can remotely control their TechOne PCs via the TechOne247 portal.