Outsourced IT support, delivered by a team that owns the outcome.

Intech takes responsibility for the technology your organization runs on — the people using it, the systems behind it, and the security wrapped around both. Our managed IT service is delivered through TechOne, available at three levels.

Schedule a Technology Review Explore TechOne Pro

The cost of unmanaged IT is rarely on an invoice.

It shows up as time. Hours lost to problems that keep coming back, staff working around systems instead of with them, and leadership making technology decisions without a clear picture of what is actually deployed.

It shows up as risk, too — security tools bought but never configured, backups nobody has tested, and access that was never removed when someone left.

Managed IT replaces that with a single relationship where support, management, security and planning are all somebody's responsibility.

One technology partner. Three levels of support.

Every level is delivered by the same team. TechOne covers the essential day-to-day work. TechOne Pro goes deeper with continuous review of security settings, configuration changes and potential gaps. TechOne AI builds on that foundation with practical AI enablement.

What managed IT covers

Unlimited 8×5 help desk with after-hours emergency assistance
Endpoint, server and network management
Patch and update management
24×7 monitoring and security operations
Managed cybersecurity, email and identity protection
Security awareness training
Strategic technology planning and budgeting
Backup and continuity available as TechOne Backup and TechOne Continuity

Right-sized IT for your organization

TechOne is a particularly strong fit for organizations with roughly 10 to 50 users that need dependable IT management, security, and support without staffing a full internal IT department.

That is not a ceiling. We support larger and multi-location organizations with hundreds of users, and the service model scales with them.

Already have internal IT?

Intech can also provide additional help-desk capacity, security expertise and project support when your team needs it.

Explore co-managed IT

What each level includes

Every level is delivered by the same team under one accountable relationship.

Capability	TechOne	TechOne Pro	TechOne AI
Unlimited 8×5 help desk	Included	Included	Included
After-hours emergency assistance	Included	Included	Included
24×7 monitoring and security operations	Included	Included	Included
Endpoint and network management	Included	Included	Included
Patch and update management	Included	Included	Included
Managed cybersecurity and threat detection	Included	Included	Included
Backup and business continuity (TechOne Backup / TechOne Continuity)	Add-on	Add-on	Add-on
Security awareness training	Included	Included	Included
Strategic technology planning	Annual	Quarterly	Quarterly
Managed Business Password Protection	Not included	Included	Included
Continuous Security Posture Monitoring	Not included	Included	Included
Configuration & Security Drift Monitoring	Not included	Included	Included
Compliance-readiness guidance	Not included	Included	Included
AI readiness assessment and enablement	Not included	Not included	Included

What should you budget for IT?

A useful IT budget accounts for more than support calls. It includes the people managing your technology, the software your employees use, protection for your data, and a plan for future improvements.

TechOne Pro brings ongoing IT support, management, security and guidance into one service. Microsoft 365 licenses, selected backup services, equipment and project work are identified separately, so you can see what your budget covers.

An example for a 20-person business

This example assumes 20 computer users working primarily in Microsoft 365, without an on-site server.

This is an illustrative scenario, not a restriction on the types or sizes of organizations Intech serves.

TechOne Pro
Employee support, ongoing technology management, managed security, business password protection and compliance-readiness guidance.
$1,700 per month
20 users × $85 per user per month
Microsoft 365 Business Premium licenses
The Microsoft applications, email, collaboration and built-in security and management capabilities your employees use.
Pricing and billing terms are confirmed in your proposal.
Quoted separately
20 licenses
TechOne Backup
Backup storage based on your business’s data and retention needs.
Storage requirements are assessed separately and are not assumed from employee count.
$110 per TB per month

This example is a budgeting reference. Your proposal confirms the services, scope and pricing for your business.

Microsoft 365: managed by us, licensed separately

Microsoft 365 administration and support are included in TechOne Pro. The subscription licenses are priced separately.

The license gives your employees access to Microsoft’s platform, including its security and management capabilities. TechOne provides ongoing administration and support as part of managing your technology.

TechOne Backup — $110 per TB per month

Your backup budget depends on the storage required — not simply the number of people in your business. The types of files you work with, how your business uses data, and how long backups need to be retained all affect that requirement.

We review those needs with you and identify the recommended backup scope and cost separately in your proposal.

Other costs to plan for

Equipment replacement
Computers and network equipment are separate purchases. We help you plan replacements so those costs are anticipated rather than handled only when something fails.
Initial improvements and projects
If your business needs equipment upgrades, a migration or improvements to its current setup, we identify that work separately. Your proposal distinguishes the initial work from your ongoing monthly services.
Other business expenses
Internet service and business-specific software remain part of your broader technology budget.

Already paying for IT services or Microsoft 365?

We review what you already have and explain which costs would continue, change or be replaced. The example shows a future budget — not necessarily an entirely new expense.

Schedule a Technology Review

We’ll talk through your current setup, the concern that brought you here, and what a practical plan could look like for your business.

What clients say about working with Intech

“Everyone at Intech has always been responsive and helpful each and every time we call for help.”
Independent ElevatorGoogle review from Independent Elevator (opens in a new tab)
“The team at Intech are professional, highly responsive to your needs and take quick action to resolve the issue.”
Mann MarketingGoogle review from Mann Marketing (opens in a new tab)
“Our office has used Intech for more than 10 years… The service is excellent.”
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Common questions

What is TechOne?

TechOne is how we deliver managed IT. It bundles help desk, proactive system management, cybersecurity and technology planning into one predictable monthly relationship, available at three levels: TechOne, TechOne Pro and TechOne AI.

Is your help desk available 24/7?

The help desk is unlimited during business hours, 8×5, with after-hours emergency assistance for issues that cannot wait. Monitoring and security operations run 24×7 — those are continuous, and separate from the help desk.

How is managed IT priced?

Per user, on a predictable monthly basis, so your costs track the size of your team rather than the number of problems you have. TechOne Pro is $85 per user per month. Microsoft 365 licenses, backup storage, equipment and project work are identified separately — the budgeting example on this page shows how those pieces fit together.

Is Microsoft 365 included in TechOne Pro?

Microsoft 365 administration and support are included. The subscription licenses your employees use are priced separately and identified in your proposal.

Why can’t you quote the entire IT budget based on our employee count?

Employee count helps us calculate ongoing support and user-based software licensing. Backup needs depend on your data and retention requirements, while equipment and project costs depend on your existing setup. We separate those items so you can understand the budget rather than rely on a single number that may not fit your business.

Will I have to manage the switch from our current IT provider?

We take the lead on the transition. Once you authorize your current provider to work with us, we coordinate the handoff, arrange the access and information we need, and keep you informed along the way. Our goal is to make the change with as little disruption — and as little extra work for your team — as possible.

Which level should we choose?

TechOne Pro fits most organizations, because the ongoing review it adds catches the gaps and configuration changes that lead to security problems. TechOne suits organizations with simpler requirements, and TechOne AI is for teams ready to adopt AI deliberately.

Where do you provide service?

Our managed IT service supports organizations across the country — help desk, monitoring, security operations, cloud management and strategic planning all operate remotely. Our on-site team is concentrated across Northeast Ohio, including North Canton, Canton, Akron and Cleveland, and we travel as planned work requires.

Ready for IT that moves your organization forward?

Let's discuss your current technology, where it is creating friction and what a more secure, proactive approach could look like.

Schedule a Technology Review (888) 966-1129