Having a backup and being able to recover are two different things.
Backup is the layer that decides how bad a bad day gets. We design and manage backup around the systems your business actually depends on, and build a recovery approach that matches how much downtime and data loss you can genuinely absorb.
Backups fail quietly.
A backup job that stopped running six months ago looks exactly like one that is working, right up until you need it. Nobody notices, because nothing appears broken.
The other common discovery is scope: backups covering the file server but not the line-of-business database, or the server but not the Microsoft 365 data most of the organization now works in.
The gap that hurts most, though, is between having copies of data and being able to get the business running again. Restoring files is one job. Restoring operations — systems, access, and the order things come back in — is a larger one.
Capabilities a backup solution can include
Which of these belong in your solution is decided during the technology review, based on the systems you depend on and what recovery needs to look like. Not every environment needs every capability.
Monitored backups
Backup jobs watched so that failures surface as work to be done rather than as an unread email — because a backup nobody is checking is the one that turns out not to have run.
Verified restores
Restore testing can be built into the service, because performing a restore is the only way to confirm a backup is genuinely recoverable. How often and what gets tested is agreed with you.
Ransomware-resistant copies
Where the solution supports it, immutable copies — ones that cannot be altered or deleted once written — preserve a clean point to recover from even if the environment is compromised.
Microsoft 365 protection
Mail, SharePoint, OneDrive and Teams data can be backed up separately from Microsoft's own limited retention. It is an available option rather than something that happens automatically.
Off-site copies
Copies held away from your premises and encrypted, so a local event cannot take out both your systems and the means of recovering them.
Recovery planning
Deciding in advance what gets restored first and who does what, so the order of operations is a decision rather than an argument during an outage. Depth of planning depends on the engagement.
Backup protects data. Continuity restores the business.
Backup is about copies: making sure the information still exists somewhere safe after a failure, a mistake or an attack.
Business continuity is the wider question of how the organization keeps operating and gets back to normal — which systems come back first, how people work while that happens, and how long the whole thing takes. Data is a prerequisite for that, not the whole of it.
TechOne Backup and TechOne Continuity reflect that distinction. What each one includes for your organization is scoped individually rather than sold as a fixed feature list, because the right answer differs so much between a five-person office and a plant running shifts.
Two questions decide the design
How much data can you afford to lose, measured in time? If a system failed at four o'clock, would going back to this morning be an inconvenience or a serious problem? That answer sets how often backups need to run.
And how long can you be down before the cost becomes serious? An hour, a day, a week — each implies a different and differently priced approach to recovery.
In the industry these are called recovery point and recovery time objectives. The terms matter less than the conversation, and the answers vary enormously by system: a production scheduling system and a shared marketing folder do not need the same protection, and paying for identical coverage across both spends money that would do more good elsewhere.
What clients say about working with Intech
“Everyone at Intech has always been responsive and helpful each and every time we call for help.”
Independent ElevatorGoogle review from Independent Elevator (opens in a new tab) “The team at Intech are professional, highly responsive to your needs and take quick action to resolve the issue.”
Mann MarketingGoogle review from Mann Marketing (opens in a new tab) “Our office has used Intech for more than 10 years… The service is excellent.”
Jim T.Google review from Jim T. (opens in a new tab)
Common questions
How do we know our backups actually work?
By restoring from them. Job status tells you a backup ran, not that it can be recovered, so restore testing is the part worth building into the service. We agree with you what gets tested and how often, and report the results.
What about ransomware?
Modern ransomware deliberately goes after backups first, because encrypting them removes your alternative to paying. Immutable copies — ones that cannot be altered or deleted once written — are the usual answer, and we would look at whether they belong in your solution when we design it.
Do we still need backup if we are in the cloud?
In most cases, yes. Cloud platforms protect against their own infrastructure failures. They are not designed to protect you from deletion, corruption, a departing employee, or ransomware reaching your data through a compromised account.
How quickly can we recover?
That depends on what failed, how much data is involved and how the solution is designed. We would rather not quote a universal number, because one that sounds impressive on a website is no help during an actual outage. We set recovery targets with you system by system and design backup to meet them.
What is the difference between TechOne Backup and TechOne Continuity?
Backup is about protecting your data. Continuity is about restoring usable operations, which is a broader piece of work. What each includes for your organization is scoped during the technology review rather than sold as a fixed package, because the right design depends on which systems matter and how quickly you need them back.
When did you last test a restore?
If the answer is uncertain, that is the place to start. A technology review looks at which systems you genuinely need back first, how much data loss the business could absorb, and what the right recovery approach costs.