Fully managed IT and cybersecurity for your whole organization.
TechOne gives your team responsive support and gives your technology the ongoing attention it needs. Your users get help when they need it, your systems get managed proactively, and your environment is monitored around the clock.
Support alone is not technology management.
Plenty of organizations have someone to call when something breaks. Far fewer have someone responsible for making sure things break less often.
TechOne covers both. Day-to-day support keeps your people working, while proactive management, patching and monitoring reduce the number of problems that reach them in the first place.
What TechOne covers
Unlimited 8×5 help desk
Live technicians during business hours, with after-hours emergency assistance when something genuinely cannot wait. No per-ticket fees, so nobody hesitates to ask.
Endpoint and network management
Workstations, servers and network equipment are inventoried, standardized and maintained rather than managed reactively one device at a time.
Patch and update management
Operating system and application updates are managed and deployed on a defined schedule, closing the gaps attackers rely on most.
24×7 monitoring and security operations
Systems and security signals are watched continuously, so issues and suspicious activity are surfaced and acted on outside business hours too.
Backup and continuity, added when you need it
TechOne Backup and TechOne Continuity are separate services rather than part of the base tier. Added alongside TechOne, they cover configured, monitored and test-restored recovery.
Strategic technology planning
Regular business reviews connect your technology to where the organization is heading, so budgets and upgrades stop being surprises.
One accountable team
With TechOne you are not coordinating between a help desk vendor, a security vendor and whoever set up your servers. Support, management, security and planning sit with one team that knows your environment.
That matters most when something goes wrong. There is no gap to fall into and no debate about whose responsibility it is.
Support that fits how people actually work
- Remote support for the majority of day-to-day requests
- On-site support across Northeast Ohio, with planned travel elsewhere when hands-on work is needed
- Support for remote and multi-location users
- Onboarding and offboarding handled as a standard process
- Documentation kept current so knowledge is not stuck with one person
What each level includes
Every level is delivered by the same team under one accountable relationship.
| Capability | TechOne | TechOne Pro | TechOne AI |
|---|---|---|---|
| Unlimited 8×5 help desk | Included | Included | Included |
| After-hours emergency assistance | Included | Included | Included |
| 24×7 monitoring and security operations | Included | Included | Included |
| Endpoint and network management | Included | Included | Included |
| Patch and update management | Included | Included | Included |
| Managed cybersecurity and threat detection | Included | Included | Included |
| Backup and business continuity (TechOne Backup / TechOne Continuity) | Add-on | Add-on | Add-on |
| Security awareness training | Included | Included | Included |
| Strategic technology planning | Annual | Quarterly | Quarterly |
| Managed Business Password Protection | Not included | Included | Included |
| Continuous Security Posture Monitoring | Not included | Included | Included |
| Configuration & Security Drift Monitoring | Not included | Included | Included |
| Compliance-readiness guidance | Not included | Included | Included |
| AI readiness assessment and enablement | Not included | Not included | Included |
What clients say about working with Intech
“Everyone at Intech has always been responsive and helpful each and every time we call for help.”
Independent ElevatorGoogle review from Independent Elevator (opens in a new tab) “The team at Intech are professional, highly responsive to your needs and take quick action to resolve the issue.”
Mann MarketingGoogle review from Mann Marketing (opens in a new tab) “Our office has used Intech for more than 10 years… The service is excellent.”
Jim T.Google review from Jim T. (opens in a new tab)
Common questions
Is the help desk available 24/7?
The help desk is unlimited during business hours, 8×5, and after-hours emergency assistance is available when something cannot wait until the next business day. Monitoring and security operations do run 24×7 — that is a separate capability from the help desk.
What is the difference between TechOne and TechOne Pro?
TechOne covers managed IT and essential security. TechOne Pro adds continuous security posture monitoring, configuration and security drift monitoring, managed business password protection, and structured compliance-readiness guidance. TechOne Pro is the level we recommend for most organizations.
Do we have to replace our current equipment?
Not as a condition of getting started. We assess what you have, identify anything that creates real risk or cost, and build replacement into a plan rather than requiring it up front.
How is TechOne priced?
TechOne is priced per user on a predictable monthly basis so costs scale with your team rather than with the number of problems you have. We put specific numbers together after a technology review.
Can TechOne support more than one location?
Yes. We support multi-location organizations and remote users, with on-site capability concentrated in Northeast Ohio and remote support available wherever your people work.
See what TechOne would look like for your organization.
A technology review is a conversation about your current environment, where it is creating friction, and which level of support actually fits.