IT management that still feels personal.
We are large enough to carry real security capability and small enough that you will know the people supporting you. Our team is based in North Canton, Ohio, and because managed IT is delivered remotely we support organizations across the country from here.
What sets us apart
Serving organizations since 2001
We have supported organizations through several complete generations of technology — and through every change in how it is delivered since 2001.
An experienced team based in North Canton
You work with the same team, in our own office in Northeast Ohio, who get to know your environment and remember it the next time you call.
Live technicians who communicate clearly
You reach a person who can help, and they explain what is happening in language that makes sense to someone who does not work in IT.
National delivery, regional presence
Support, monitoring and management are delivered remotely, so we work with organizations across the country. When something needs hands on it, our routine on-site coverage is concentrated across Northeast Ohio.
SOC 2 Type II independently audited
Our own security controls have been independently examined over a period of time. We ask clients to take security seriously because we have done the work ourselves.
One relationship across IT and security
Managed IT and cybersecurity delivered together, including help answering the security questions customers and insurers ask — so there is no gap between vendors for something to fall into.
Strategic reviews and technology planning
Regular business reviews that connect technology to where your organization is heading, so budgets and upgrades are planned rather than reactive.
Room to grow into
Our model fits growing teams particularly well and scales to larger, multi-location organizations with hundreds of users. You will not outgrow us and have to start over.
How we talk about technology
We will tell you what we think, including when the answer is that something is fine as it is and does not need replacing. We will tell you when a problem was ours.
We will not use fear to sell security, quote statistics we cannot source, or bury a recommendation in jargon so it is harder to question. If a recommendation cannot be explained in plain language, it probably has not been thought through well enough.
Being precise about coverage
Support is unlimited during business hours — 8×5 — with after-hours emergency assistance for managed clients. Monitoring and security operations run continuously, 24×7.
Those are two different things, and plenty of providers blur them. We would rather be precise than impressive, so you know what to expect at nine in the evening.
What clients say about working with Intech
“Everyone at Intech has always been responsive and helpful each and every time we call for help.”
Independent ElevatorGoogle review from Independent Elevator (opens in a new tab) “The team at Intech are professional, highly responsive to your needs and take quick action to resolve the issue.”
Mann MarketingGoogle review from Mann Marketing (opens in a new tab) “Our office has used Intech for more than 10 years… The service is excellent.”
Jim T.Google review from Jim T. (opens in a new tab)
Common questions
What size organizations do you work with?
Our strongest fit is organizations of roughly 10 to 50 users, where technology has outgrown informal management. That is not a maximum — we support larger and multi-location organizations with hundreds of users.
What does being SOC 2 Type II independently audited actually mean?
It means an independent auditor examined our security controls and how they operated over a period of time, rather than checking a snapshot on one day. It is a statement about our own operations, and it is what allows us to answer client security questionnaires directly.
Do you work with organizations outside Northeast Ohio?
Yes. Managed IT, cybersecurity, cloud administration and technology planning are delivered remotely, so location is not a constraint for the day-to-day relationship. Routine on-site work is concentrated across Northeast Ohio, and travel elsewhere is planned case by case.
Can you help us answer customer and insurer security questions?
Yes, and it comes up more every year. Cyber-insurance renewals and customer security questionnaires ask specific technical questions, and TechOne Pro is built around keeping the answers current rather than reconstructing them each time.
Ready for IT that moves your organization forward?
Let's discuss your current technology, where it is creating friction and what a more secure, proactive approach could look like.